Privacy Policy — igm247

1 Introduction & Scope

igm247 ("we", "us", "our") operates the online betting platform accessible at https://igm247.cam. We are committed to protecting the personal data of all individuals who interact with our platform, including registered members, prospective members, and visitors.

This Privacy Policy applies to all personal data collected through the igm247 website, mobile site, live chat systems, email communications, and any other channel through which you interact with us. It governs how we collect, process, store, share, and protect your personal data in connection with the provision of our betting and gaming services, primarily to members resident in Indonesia.

By creating an igm247 account or by using our platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to close your account.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other information.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means igm247, which determines the purposes and means of processing your personal data.
• "Data Processor" means a third party that processes personal data on behalf of igm247 under a data processing agreement.
• "Member" means any individual who has completed registration and holds an active igm247 account.
• "KYC Data" means identity and age verification documents and information collected through our Know Your Customer process.
• "Cookies" means small data files placed on your device by our platform to facilitate functionality, analytics, and personalization.
• "Sensitive Data" means personal data that warrants heightened protection, including financial account details and government-issued identification numbers.

3 Data We Collect

igm247 collects personal data across several categories depending on your level of engagement with our platform:

3.1 Registration Data

• Full legal name
• Date of birth (used for age verification — you must be 21 or older)
• Email address
• Mobile phone number
• Residential address (city, province, postal code)
• Username and encrypted password
• Preferred currency (Indonesian Rupiah / IDR)

3.2 KYC Verification Data

• Government-issued photo identification (Indonesian KTP, Passport, or Driver's License)
• Proof of residential address (utility bill, bank statement)
• Selfie photograph with identification document
• Payment method verification (bank account or e-wallet ownership confirmation)

3.3 Financial Data

• Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and others)
• E-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction history — deposits, withdrawals, bet amounts, and winnings
• Payment method references and transaction IDs

3.4 Technical & Usage Data

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser information
• Session timestamps, login history, and session duration
• Pages visited, features accessed, and betting activity patterns
• Referral source (how you arrived at igm247)

3.5 Communications Data

• Live chat transcripts
• Email correspondence with our support team
• WhatsApp and Telegram message records (where support is provided via these channels)
• Responses to surveys, feedback forms, or promotional opt-ins

4 How We Collect Data

igm247 collects personal data through the following channels and methods:

• Directly from you: when you register an account, complete KYC verification, make deposits or withdrawals, place bets, contact customer support, or participate in promotions.
• Automatically: through cookies, web beacons, pixel tags, and server logs when you access or browse the igm247 platform.
• From third-party service providers: including payment processors (banks and e-wallet operators), identity verification services, fraud detection partners, and analytics providers.
• From publicly available sources: including public records and databases used to verify identity, detect fraud, or comply with anti-money laundering obligations.

5 Legal Basis for Processing

igm247 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfill our obligations under the Terms & Conditions — including account creation, payment processing, and game delivery.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering (AML) regulations, age verification requirements, and international licensing obligations.
• Legitimate interests: Processing is necessary for igm247's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests do not override your fundamental rights.
• Consent: For optional activities such as marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.

6 How We Use Your Data

igm247 uses the personal data we collect for the following specific purposes:

6.1 Account Management & Service Delivery

• Creating and managing your igm247 account
• Processing deposits and withdrawals in IDR via local banks and e-wallets
• Delivering betting, casino, togel (Indonesia's traditional numbers lottery), and other gaming services
• Communicating account-related notifications (deposit confirmations, withdrawal approvals, security alerts)

6.2 Identity Verification & Compliance

• Verifying that you are at least 21 years of age
• Confirming your identity through the KYC process
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Responding to requests from competent authorities as required by law

6.3 Security & Fraud Prevention

• Detecting and preventing unauthorized account access, fraud, and multi-accounting
• Monitoring for suspicious betting patterns or financial transactions
• Enforcing responsible gaming restrictions and self-exclusion requests

6.4 Platform Improvement & Personalization

• Analyzing usage patterns to improve platform performance and user experience
• Personalizing game recommendations and promotional offers based on your activity
• Conducting internal research and analytics to develop new features

6.5 Marketing Communications

With your consent, igm247 may send promotional communications regarding bonuses, new games, seasonal promotions (such as Idul Fitri, Ramadhan, and Indonesian Independence Day offers), and VIP program updates. You may opt out of marketing communications at any time by contacting our support team. Opting out of marketing will not affect your ability to use core platform services.

7 Data Sharing & Disclosure

igm247 does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

7.1 Service Providers (Data Processors)

We share data with carefully selected third-party service providers who process data on our behalf under strict contractual obligations, including:

• Payment processors and banking partners (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and others) for transaction processing
• Identity verification and KYC service providers
• Fraud detection and cybersecurity partners
• Cloud hosting and data storage providers
• Customer support platform providers (live chat, email systems)
• Game content providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and others) — these providers receive only session data necessary to deliver their games

7.2 Legal & Regulatory Disclosure

igm247 may disclose personal data to competent legal authorities, regulators, or law enforcement agencies when required to do so by applicable law, court order, or valid legal process. We will endeavor to notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of igm247's business, personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected members via email or platform notification prior to any such transfer and advise you of your rights in that context.

7.4 No Sale of Data

igm247 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. Any sharing arrangement is strictly limited to what is necessary to deliver the services described in this Policy.

8 Cookies & Tracking Technologies

igm247 uses cookies and similar tracking technologies to enhance your platform experience, maintain session security, and gather analytical data. The types of cookies we use are described below:

Most web browsers allow you to control cookies through their settings. Disabling essential or security cookies may impair your ability to log in or use core platform features. For analytical, functional, and marketing cookies, you may update your preferences at any time by contacting our support team.

9 Data Retention

igm247 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and our international licensing obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Technical and usage data (logs): Retained for up to twelve (12) months, after which they are anonymized or deleted.
• Marketing consent records: Retained for the duration of your marketing opt-in, plus two (2) years following any opt-out, to evidence compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be linked to you as an individual.

10 Data Security

igm247 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted data storage: Sensitive data — including financial account details and KYC documents — is stored in encrypted form using AES-256 encryption at rest.
• Access controls: Personal data is accessible only to igm247 staff and contractors who have a legitimate need to access it in the course of their duties. All access is logged and regularly audited.
• Multi-factor authentication: Internal systems containing member data require multi-factor authentication for staff access.
• Intrusion detection: Our infrastructure is monitored continuously for unauthorized access attempts, anomalous activity, and security vulnerabilities.
• Third-party security audits: igm247 engages independent security specialists to conduct periodic penetration testing and vulnerability assessments of our platform.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, igm247 will notify affected members without undue delay and will implement appropriate remediation measures.

While igm247 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately if you suspect unauthorized access to your account.

11 Your Rights

As an igm247 member, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 16.

11.1 Right of Access

You have the right to request a copy of the personal data igm247 holds about you, along with information about how it is being processed. We will respond to verified access requests within thirty (30) days.

11.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Where data accuracy is critical for KYC purposes, supporting documentation may be required.

11.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to igm247's legal obligations to retain certain data under AML and licensing regulations — in such cases, we will inform you of the specific retention requirement that prevents full erasure.

11.4 Right to Restrict Processing

You may request that igm247 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you have objected to processing based on legitimate interests.

11.5 Right to Data Portability

Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another service provider.

11.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on igm247's legitimate interests, in which case we will assess whether those interests override your rights.

11.7 Right to Withdraw Consent

Where processing is based solely on your consent (e.g., marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

12 Children's Privacy

igm247 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and our KYC process requires government-issued identification confirming legal age.

If igm247 discovers or is notified that personal data has been collected from an individual under 21, we will immediately suspend the relevant account, delete the associated personal data, and reverse any financial transactions where technically and legally possible. If you believe a minor has registered on our platform, please contact us immediately at the email address provided in Section 16.

13 International Data Transfers

igm247 is an internationally operated platform. Your personal data may be processed and stored on servers located outside Indonesia, in jurisdictions where igm247 or its service providers maintain infrastructure. Where such international transfers occur, igm247 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data processing agreements with all third-party processors incorporating standard data protection clauses.
• Transfers only to jurisdictions that maintain adequate data protection standards recognized by igm247's licensing authority.
• Technical security measures (encryption, access controls) applied consistently regardless of the location of data processing.

By using the igm247 platform, you acknowledge and consent to these international transfers as necessary for the delivery of our services.

14 Third-Party Services & Links

The igm247 platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft. These providers operate their own game servers and may receive session data (such as player session tokens and bet amounts) necessary to deliver their games. igm247 does not share your full personal profile with game providers — only the minimum data required for game session management.

igm247 does not include links to external third-party websites. However, if you navigate to any external site independently (for example, through a search engine referral), those sites operate under their own privacy policies, and igm247 accepts no responsibility for the privacy practices of any external service.

15 Changes to This Privacy Policy

igm247 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. All changes will be published on this page with a revised "Last Updated" date at the top of the document.

For material changes — particularly those that affect your rights or the way we use your data — igm247 will provide advance notice via email to your registered address, or via an in-platform notification, at least fourteen (14) days before the changes take effect. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using the platform and request account closure.

16 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how igm247 handles your personal data, please contact our Data Support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the igm247 platform
• WhatsApp & Telegram: Contact details provided upon successful account registration
• Response Time: igm247 aims to acknowledge all data-related inquiries within 24 hours and to resolve them fully within 30 days

If you are dissatisfied with igm247's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the supervisory authority of igm247's international licensing jurisdiction.